Versa Products Inc. will occasionally update its privacy statement to reflect company and customer feedback. When Versa Products posts changes to this statement, you will see the word "Updated" next to the Privacy Policy link on the Versa Products Info page. Versa Products encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact the Versa Products customer service department at sales@versaproducts.com or 866.318.5891.
How we use the information we collect
Versa Products may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. Versa Products collects that information in order to:
- Process an order
- Verify your identity for payment authorization
- Contact you regarding your order status
- Ship your order to you
- Allow you to apply for financing
- Send you news from Versa Products (if you request)
- Provide you with an excellent shopping experience.
Once Versa Products gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Your shipping information may also be supplied to a third-party fulfillment center, but your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Versa Products may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.
Surveys
Versa Products occasionally requests information from our users and customers via surveys. Participation in these surveys is completely voluntary, and all participants have a choice whether or not to disclose information. The requested information typically includes the customer's first name, as well as information relating to the customer's experience at Versa Products, or their opinions on products they have purchased. Survey information will be used internally to monitor or improve this site, and after attaining user permission, may be posted on the site to provide information about our products to other users. Users' personally identifiable information is not shared with third parties unless Versa Products gives prior notice and choice.
Opt-Out Policy
To opt out of receiving communications from Versa Products, just select unsubscribe on our subscription status page and enter the requested information. Or you can make your request in person by contacting us at 800.416.3961 or sales@versaproducts.com.
Security
Versa Products is committed to protecting the privacy of your personal information. To protect the information you send from your computer to VersaProducts.com e-commerce system, this information — including your credit card number, name, and address — is encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order have access to your credit card and bank information. Versa Products continuously reviews its policies and practices to ensure that all customer information remains secure.
Contacting Versa Products, Inc.
To provide the best customer service possible, Versa Products provides multiple methods for customers to ask questions and provide feedback.
Contact Us
Via the "Contact Us" link, Versa Products allows customers to e-mail sales@versaproducts.com. This provides direct contact to a Versa Products consultant, who reads each e-mail and tries to promptly answer your questions. You may also contact us at 800.416.3961. Versa products may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Douglas Scott Web site or the shopping experience in general, as we always appreciate feedback. We also sincerely invite you to share your testimonials with us.
Fraudulent Charge Protection
If a third party obtains your personal information from a purchase made with Versa Products and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges.
Legal Disclaimer
The only time Versa Products will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law. If you have questions about this privacy statement, please contact the Versa Products customer service department at sales@versaproducts.com or at 866.318.5891.